Privacy Policy

1. Introduction

GirschWorks Digital ("we," "us," or "our") operates the website girschworks.com and the GirschWorks platform, including the client portal and admin dashboard. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our services.

2. Information We Collect

We collect the following types of information:

• Account Information: Name, email address, phone number, business name, and business address provided during account creation.
• Authentication Data: Passwords (stored in hashed form), phone numbers used for SMS verification codes, and two-factor authentication preferences.
• Usage Data: Website analytics including pages visited, browser type, device information, and IP address.
• Business Data: Content, documents, forms, and other materials you upload or create through our platform.
• Payment Information: Payment details processed through our third-party payment processor (Stripe). We do not store full credit card numbers.

3. How We Use Your Information

• To create and manage your account on our platform.
• To send verification codes via SMS or email for account security and two-factor authentication.
• To send account notifications about activity such as document signatures, payment updates, and new signups.
• To provide, maintain, and improve our services.
• To process payments and send transaction-related communications.
• To respond to your requests and provide customer support.
• To monitor and analyze usage patterns to improve user experience.

4. SMS/Text Messaging

We use SMS messaging for the following purposes:

• Account Verification: One-time passcodes sent during account setup to verify your phone number.
• Account Notifications: Alerts about account activity such as new signups, document signatures, and payment updates.

Message frequency varies based on account activity. Message and data rates may apply. We will never use your phone number for marketing purposes or share it with third parties for their marketing use. You can opt out of SMS messages at any time by replying STOP to any message. For help, reply HELP or contact us at contact@girschworks.com.

5. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: We use trusted third-party services to operate our platform, including Twilio (SMS), SendGrid (email), Stripe (payments), and DigitalOcean (hosting). These providers only access your data as needed to perform their services.
• Legal Requirements: We may disclose your information if required by law, regulation, or legal process.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. Data Security

We implement industry-standard security measures to protect your personal information, including encrypted connections (HTTPS/TLS), hashed passwords, secure authentication tokens, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. If you request account deletion, we will remove your personal data within 30 days, except where retention is required by law or for legitimate business purposes.

8. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal data.
• Opt out of SMS notifications by replying STOP to any message.
• Opt out of non-essential email communications.

To exercise any of these rights, contact us at contact@girschworks.com.

9. Cookies and Tracking

We use essential cookies for authentication and session management. We also use our own analytics system to track website usage. We do not use third-party advertising cookies or trackers.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a new "Last updated" date.